You may be able to cancel for any reason but NOT at any time because you CANNOT get them to pick up your call. Don't purchase travel purchase, because that's another hundred dollars wasted. They like to say, Vacation Like You Mean ItTM because of all of the fun and thrills you. Don't book Universal if there is even the slighted chance your plans may change. Universal Orlando is three different theme parks in one destination. Problem is, if you don't succeed until the check-in date of your reservation, you will be forfeited the whole purchase amount. Today, I'm practically on the phone the whole day.
I tried for days, each time holding the line for over an hour. Experiencing a problem on VAX Fill out the form and your contact information and our support team will get back to you as soon as they can. You will NEVER be able to reach them at the number they give you, though. Other than the purchase, if you want to change or cancel, you MUST do so via the phone and can NOT do so via the website or mobile app. But if you have the slighted chance of changing or cancelling the package afterwards, just don't purchase the package and especially not their travel protection ("Cancel for Any Reason") because you will NOT be able to do so.
Purchase and payment via the website were seamless and easy. I recently purchased a vacation package (hotel + tickets + travel protection) via Universal's official website. Warning! Save your money! Don't book their vacation packages! NEVER purchase travel protection! You will NOT be able to cancel and waste your money.
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